Automation of Safe Deposit Box Management at Ukrgasbank
Lime Systems has completed a project to automate the management of safe deposit box services at Ukrgasbank, one of Ukraine’s leading state-owned commercial banks.
Responding to the growing demand for safe deposit box rental services, the bank implemented a comprehensive solution developed by Lime Systems to automate the management and servicing of rental agreements.
The project automated the bank’s key business processes related to safe deposit box services, including:
- maintaining a centralized register of all vaults and safe deposit boxes across branch offices with corresponding status management;
- automatic calculation of rental agreement fees;
- automatic generation of payment documents during the agreement process;
- automatic recognition of rental income across customer accounts without manual VAT calculations;
- support for individual pricing during agreement creation and renewal;
- accounting for income and penalties related to expired rental agreements;
- automation of early termination of rental agreements.
Process automation minimizes the bank's operational risks by reducing manual intervention while significantly shortening customer service time. The solution enables centralized tariff management, eliminating pricing errors, and provides centralized monitoring of safe deposit box occupancy across branches and regional offices.
Project Manager and Deputy Director of the Retail Banking Department at Ukrgasbank
Ukrgasbank is a state-owned commercial bank providing retail, corporate, SME, and treasury services through a nationwide branch network in Ukraine.
18/04/2018
