Extending the automation in Diamantbank
07 / 12 / 2016
Lime Systems has finished the project of implementation of a solution on automation of processes of work with bad debts. Functional requirements of the bank were realized with the help of Collector Service functionality of the Webbank Software Suite. The system automatically creates tickets when the delayed payments appear based on ABS system. The functionality of the module allows automating further work with the client on various stages of processing bad debts – from the moment of its appearance to its settlement or to bank’s decision of debt amortization, maintaining the effective schemes of work for each level.
During the project the integration with SMS gateway for sending messages to clients about necessity of paying the debts to the bank, in case of creating of a respective ticket and automatic shift of level of work with the debts depending on its duration and absence of reaction from the borrower.
The project was successfully realized due to smooth interaction between Diamantbank teams and Lime Systems. Successful cooperation continues.